Protection of Customer Information
We understand the importance of privacy to our customers and visitors to Gerard Biotech web sites. Our policy has been to treat what we learn about our customers as confidential. For example, we will not give or sell confidential or Personal Information (as described below) about our customer to any third party not affiliated with their transaction, except as required by law or as necessary to provide Gerard Biotech services to the customer.
We collect and store information so that we can efficiently provide the quality products and services demanded by our customers. We use information about our customers, their orders, and their activity to provide or enhance the services we make available to our customers, communicate with our customers about additional services they may find of value, satisfy our legitimate business interests (including performing trend analysis and market studies), set prices, establish credit, fulfill a Service Agreement, accomplish the billing function, and comply with government regulations. Although government regulations vary in the many countries in which we operate, they frequently include the reporting of information to transportation, safety, customs, and other regulatory agencies.
As we collect and use information about our customers, we may contract with third parties (such as distributors) to assist us in processing that information for those purposes listed in the previous paragraph. These parties are required to maintain the confidentiality of the information and are restricted from using the information for any other purpose.
Some of the information collected by Gerard Biotech is data which relates to an identifiable person ("Personal Information"). Examples of Personal Information are names, addresses, e-mail addresses, credit card numbers and telephone numbers. We never sell information to third parties that could be used to specifically identify an individual customer or group of customers. Anonymous data, with all names, addresses and other Personal Information removed, is sometimes shared with third parties, such as case study or customer testimony. Finally, we do provide Personal Information to government agencies as required by law or regulation.
In addition to the uses of the information described in the paragraphs above, we collect telephone numbers and e-mail addresses in the event that we have to contact the customer or purchasing department, to resolve a question or order information.
Spamming and email Integrity
We a do not tolerate spam. We do filter and automatically scan messages before they are sent for viruses and other illegal or prohibited content but do not permanently store email messages sent. We do not permanently store that email or use that email address for any marketing purpose. We do not rent or sell these email addresses.
Order or Transaction Information
Information, including Personal Information, provided as part of a transaction represents a record of that business transaction and cannot be altered after the transaction is complete except as provided in the Gerard Biotech Terms and Conditions. The Gerard Biotech Terms and Conditions are available in this web site.
Security and Integrity of Information
We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users inside and outside the company. Access to customer information is limited to those employees who have a legitimate business need for that information.
Gerard Biotech Web Sites, and their supporting systems, employ generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.
Retention of Customer Information
We retain information, including Personal Information, about customers as necessary for business purposes and as required by government regulation. For example, we retain information about orders, including names and addresses. We carefully dispose of records and delete information when retention periods expire.
The Gerard Biotech Web Site or Sites
What Information We Collect And How We Will Use It
Users can visit most areas of the Gerard Biotech Web Site without revealing who they are or providing any information about themselves. However, some of our interactive services require that users identify themselves in order to enable the interactive function. We may ask users to provide some Personal Information in these situations.
Links to Other Sites
Gerard Biotech provides links to external sites as a convenience to the user. The inclusion of any link does not imply Gerard Biotech endorsement of the external site company, its web site, or the products and services it promotes and sells. Gerard Biotech is not responsible for the privacy practices or the content of such web sites.
Other than cookies used in connection with users of a Gerard Biotech Web Site or used to transfer information from one application to another on one or more of the Gerard Biotech Web Sites, information collected by cookies used in connection with the Gerard Biotech Web Sites is not used by Gerard Biotech to identify an individual. My Gerard Biotech cookies are placed every time a user logs in and are available for that session only. Cookies used to transfer information from one application to another are available only in the session of that transfer. Other cookies are stored indefinitely on users' hard drives.
From time to time, we include survey forms on the Gerard Biotech Web Sites asking users for contact and user information. We use the responses from the surveys to better understand our customers' needs and to create web sites that respond to their interests. Customers may opt-out of participating in follow-up surveys. Gerard Biotech will not disclose survey response information to companies or individuals outside Gerard Biotech with two exceptions:
- Anonymous data, with all names, addresses and other personally identifiable information removed.
To distributors in the US and internationally who are required to maintain the confidentiality of
- the information and are restricted from using the information for any purpose other than helping to provide services to Gerard Biotech or Gerard Biotech customers.
Gerard Biotech Web Site Applications
Users of Gerard Biotech Online Store and other applications on the Gerard Biotech Web Sites that enable the purchase of products and services that choose to use credit cards for payment are required to provide information about themselves and their card. We use this information to establish credit for billing.
The Gerard Biotech Web Sites collect IP addresses for system administration, security, and statistical analysis purposes. An IP address is a number that is automatically assigned to a computer whenever it is connected to the Internet. We log these addresses and analyze them to understand where requests originate so that we can provide the most efficient service, enhance security, ensure appropriate usage and produce traffic volume statistics.
Expiration of Data
Personal information provided on the account registration form will be deleted if the user does not access the account for 14 months.
Contacting Gerard Biotech
If you have questions about this privacy statement, the practices of this site, or your experience on any of the Gerard Biotech Web Sites, you can contact:
Comments, suggestions or materials sent or transmitted to Gerard Biotech shall be deemed to be non-confidential. Gerard Biotech shall have no obligation of any kind with respect to such comments, suggestions or materials and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.